FAQ
Services
At Universal Flower, we specialize in wholesale artificial flowers. As one of London’s well-known wholesale dealers, we offer a diverse range of high-quality artificial flowers suited for various needs. Whether you’re a retailer, event planner, or decorator, we provide extensive options and competitive pricing to meet your wholesale requirements.
At Universal Flower, we do not offer custom orders or special requests.
Yes, we do! At Universal Flower, we offer decoration services for small events and parties. Whether you’re hosting an intimate gathering or a special occasion, our artificial flowers can help create a beautiful and memorable setting.
Yes, we do! At Universal Flower, we provide holiday decor services to help you celebrate special occasions with festive and elegant artificial flowers. Whether it’s for Christmas, Halloween, or any other holiday, our decorations are designed to enhance your festive celebrations.
Delivery
No, we do not offer same-day delivery. All orders are processed and shipped according to our standard delivery times. If you have any specific timing needs, please contact our customer care team to discuss your options.
Our delivery fee is £2.99 for orders below £50. For orders of £50 or more, we offer free shipping.
No, we do not have a minimum order amount for delivery. You can place an order of any size and we will deliver it to you.
Typically, delivery takes 2-3 working days. If you have any specific timing requirements, please let us know, and we will do our best to accommodate your needs.
Yes, our deliveries are fully tracked. You will receive an email or phone notification once your flowers are delivered, so you can stay informed throughout the delivery process.
We do not accept returns for change of mind. If you wish to return an order, you will need to cover the cost of the return shipping label. Please ensure that your order is carefully reviewed before purchase, and contact our customer care team if you have any questions before placing your order.
Payment
Currently, we only support payments through PayPal.
